PAIA SECTION 51 MANUAL
COMPUDOC COMPUTER SERVICES

1. Introduction
   This manual is published in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It describes the records held by Compudoc Computer Services and explains how access to such records may be requested, subject to the grounds for refusal permitted by PAIA and the Protection of Personal Information Act, 2013 (POPIA).

2. Particulars of private body
   Business name: Compudoc Computer Services
   Legal form: Sole proprietorship
   Owner and Information Officer: Marius van der Walt
   Physical address: Shop 10, Campbell Street Center, (39 Campbell Street), Port Alfred
   Postal address: Same as street address
   Telephone: 046 624 1566
   Email: sales@compushop.co.za

Deputy Information Officer: Not appointed.
Nature of business: Computer repair and related services.
Ownership: Sole owner and operator.

3. PAIA Guide
   The guide compiled by the Information Regulator explaining how to exercise rights under PAIA is available from the Information Regulator of South Africa. It may be obtained directly from the Regulator.

4. Categories of records held
   Records are held in paper and/or electronic form. The following broad categories may exist:

4.1 Internal records
– Sole proprietorship administrative information
– No company registration records applicable

4.2 Financial and accounting records
– Basic accounting and income records
– Income is below the taxable threshold

4.3 Supplier records
– Purchase invoices from suppliers
– These are confidential commercial records

4.4 Client-related records
– Quotations and invoices issued to clients
– Service records relating to work performed

4.5 Personnel records
– Not applicable. No employees.

4.6 Policies and procedures
– Not formally documented
– Business conducted in accordance with applicable South African law including the Consumer Protection Act

5. Records automatically available
   The following records are available without a formal PAIA request where published on the website:
   – general business contact information
   – basic information about services offered

6. Records not automatically available
   All other records are private and confidential and are not automatically available. Access will only be considered in terms of PAIA.

7. Request procedure
   A request for access to a record must be submitted in the prescribed form to the Information Officer at the contact details above.

A requester must:
– identify the record requested
– state the right they wish to exercise or protect
– explain why the record is required to exercise or protect that right

Payment of the prescribed request and access fees may be required.

Submission of a request does not guarantee access to records. Access will only be granted where required by law.

8. Grounds for refusal
   Compudoc Computer Services may refuse access to records where a ground for refusal in PAIA applies, including but not limited to:

– protection of confidential supplier information
– protection of commercial information and trade information
– protection of personal information of third parties
– protection of financial information of the business
– records privileged in legal proceedings
– unreasonable diversion of resources to process the request

9. POPIA
   Personal information relating to clients and suppliers is processed only as necessary to provide services, issue quotations and invoices, and comply with legal obligations. Requests by a person for access to their own personal information may be made in terms of PAIA and POPIA.

10. Availability of this manual
    This manual is available only on the website of Compudoc Computer Services.

11. Fees
    The prescribed request and access fees under PAIA apply where relevant. A requester will be notified of any fees payable before a request is processed.