COMPUDOC COMPUTER SERVICES - HOSTING TERMS AND CONDITIONS
1. HOSTING PLANS AND SERVICES
1.1 Shared Hosting Plans
- All hosting plans are annual subscriptions only
- Available plans and limits:
* Basic Plan:
- 2GB storage quota
- 20GB monthly bandwidth limit
* Standard Plan:
- 5GB storage quota
- 50GB monthly bandwidth limit
* Professional Plan:
- 10GB storage quota
- 100GB monthly bandwidth limit
* Enterprise Plan:
- 20GB storage quota
- Unlimited bandwidth
- Storage quota includes all website files, databases, and emails
1.2 Dedicated Hosting
- Custom built to client requirements
- Separate terms and pricing apply
2. PAYMENT TERMS
2.1 Billing and Payment
- Services are billed annually in advance
- Invoice generated 30 days before current term expires
- Payment required before new term begins
- Services suspended if payment not received by expiration
- Domain names placed under administrative hold during suspension
- Domains will remain locked and under our control until all outstanding fees are settled
- No domain transfers or releases while payments are outstanding
3. SERVICE SPECIFICATIONS
3.1 Hosting Features
- Linux-based web hosting
- MySQL database support
- PHP support
- Email services:
* IMAP/POP3 access
* Webmail interface provided
* SMTP for outgoing mail
3.2 Storage Management
- Fixed quota per hosting plan
- Quota applies to combined storage:
* Website files
* Databases
* Email accounts
* All other files
- When quota is reached:
* Email receiving stops
* FTP uploads blocked
* Web disk operations fail
- System notifications at:
* 80% quota usage
* 100% quota usage
3.3 Control Panel Access
- Basic control panel provided for:
* Email account management
* Email auto-responder setup
* Password changes
* Basic website statistics
* Storage quota monitoring
- Additional configurations require support request
4. CUSTOMER RESPONSIBILITIES
4.1 Backups
- No automated backups provided
- Customer responsible for all data backups
- Email backup instructions:
* For Outlook: https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91
* For Thunderbird: https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_copying-your-profile-folder
- Web content backup through FTP client:
* FileZilla guide: https://wiki.filezilla-project.org/Using
- Recommended: Monthly backup maintenance
4.2 Resource Usage
- Monthly bandwidth monitoring in place
- Excessive resource usage may require plan upgrade
- Server CPU and memory usage must remain reasonable
5. DOMAIN MANAGEMENT
5.1 Domain Services
- Domain names are registered to the respective registrants
- Administrative and technical control is ceded to Compudoc Computer Services as the appointed Registrar of Record
- Domain registration fees are separate from hosting services
- Annual domain renewal fees must be prepaid to maintain registration
5.2 Domain Control
- Compudoc Computer Services maintains administrative and technical control as the designated domain manager
- Domains under administrative hold for non-payment
- Domain remains locked and under our control until:
* All hosting fees are paid in full
* All domain renewal fees are paid in full
* Any applicable transfer fees are settled
- No domain transfers processed while account has outstanding balances
- Administrative hold remains in effect until all fees are settled
6. SERVICE LIMITATIONS
6.1 Technical Constraints
- No shell access provided
- CGI scripts limited to common applications
- Resource intensive scripts may be disabled
- No custom server configurations
- Standard PHP modules only
7. SUPPORT
7.1 Service Scope and Support
- Technical support covers hosting infrastructure only
- Support provided via email during business hours
- Website design and development is client's responsibility
- Excluded from hosting support:
* Website design
* Content management
* Website updates
* Application development
* Script troubleshooting
* SEO services
- Separate service agreements required for website design services
8. GENERAL PROVISIONS
8.1 Service Evolution
- Hosting environment adapts to current technology standards
- System updates and security patches applied as required
- PHP versions updated to maintain security
- Server configurations may be modified to reflect best practices
- Changes implemented to maintain service quality
- Critical security updates applied without prior notice
- Significant changes communicated when practical
8.2 Terms
- Terms and conditions may be updated to reflect service changes
- Continued use of services indicates acceptance of current terms
8.2 Termination
- Service may be terminated for terms violation
- No refund for unused periods
- Data deletion after termination
Contact Information:
Compudoc Computer Services
Shop 10, Campbell Street Centre
Campbell Street
Port Alfred, 6170
Eastern Cape, South Africa
Tel: 0466241566
Email: sales@compushop.co.za